Privacy policy

Last Updated: December 31, 2024

Privacy Policy

This Privacy Policy describes how Qualis Prime (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from qualisprime.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

Information about how you access and use our Site and your account.
Device information, browser information, and network connection details.
Your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including:

To process your payments and fulfill your orders.
To send notifications to you related to your account, purchases, returns, exchanges, or other transactions.
To create, maintain, and otherwise manage your account.
To arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to:

Send marketing, advertising, and promotional communications by email, text message, or postal mail.
Show you advertisements for products or services, including using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy.

You can manage or disable cookies through your browser settings. Blocking Cookies may not completely prevent how we share information with third parties.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, customer support).
Business and marketing partners to provide services and advertise to you.
Our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy.

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access/Know: Request access to personal information we hold about you.
Right to Delete: Request deletion of personal information.
Right to Correct: Request correction of inaccurate information.
Right of Portability: Receive a copy of personal information in a usable format.
Right to Opt-Out of Sale/Sharing: Opt-out of "sale" or "sharing" of personal information.
Restriction of Processing: Request restriction of processing activities.
Withdrawal of Consent: Withdraw previously given consent.